- Can't find the exact bag you like?
Not all our stock is online, so let us know what kind of style/colours you are looking for via [email protected], and we'll check around the workroom. It's worth an ask!
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- Do you ship to addresses outside New Zealand?
Yes, please just email us at [email protected] and let us know your address and what you would like to order. We will then get a quote for shipping.
- What do I do if my bag has a fault?
Email us at [email protected] and let us know what has happened. We only want happy customers and will replace the bag if it has not served you well. Please Note: Due to the nature of the recycled materials used to create this bag, over time the bag may experience wear to the printed area. This is not a fault, it just adds to the originality of each and every Defender Bag :)